FAQs

How can I check the i-Pro camera firmware version or update it?

Move to the "Maintenance" page by clicking the [Maintenance] button on the setup menu page of the camera. The firmware version can be checked in the "Firmware version" field on the "Upgrade" tab pa...

Is it possible to display images from the existing i-Pro SmartHD camera and BB camera (including HCM) on a multi-screen while accessing the fisheye camera (WV-SF438/WV-SW458) using a web browser?

It is possible to display images from them on a multi-screen only if the i-Pro camera and BB camera (including BB-HSM series) are accessible from the network to which the fisheye camera is connecte...

Can the fisheye camera (WV-SF438/WV-SW458) be connected with the WJ-NV200 series already installed and in operation? Is it possible by updating the firmware?

Images recorded by the WJ-NV200 in the fisheye mode can be compensated and played by updating the firmware for the fisheye camera and by using WV-ASM200. Note that only images recorded using the...

Why cannot the Panasonic IP setup software detect the camera?

If the camera is not detected even after rebooting the camera, check if the camera and the PC that runs the Panasonic IP setup software are on the same network. When firewall software is installe...

When recording images from the fisheye camera (WV-SF438/WV-SW458) on WJ-ND200, how the camera is counted among the number of the registered camera? Is it registered as 1 camera or 4 cameras?

When the image capture mode is set other than "VGA Quad streams", the camera can be registered as 1 camera. Note that each stream should be registered as 1 camera when selecting "VGA Quad stream...

Is it possible to set different image capture modes to live and recording respectively when using the fisheye camera (WV-SF438/WV-SW458)?

Yes, it is. It is possible to apply different image capture modes to each of live images and recording images by selecting "Double Panorama + Quad PTZ"/"Double Panorama + Single PTZ"/"Panorama + ...

What is the dehumidification element equipped in Panasonic camera for outdoor use?

The dehumidification element equipped in Panasonic camera can discharge the minute moisture in the air to the outside of the camera by performing highly safe and low power consuming electrolysis pr...

Images from the camera are not smoothly displayed when using Internet Explorer (IE10/IE9/IE8). What should I do?

This may be solved by choosing "Display all websites in Compatibility view" on the "Compatibility View Settings" window that can be displayed by selecting Compatibility View settings" from the "Too...

Is there a wiring configuration diagram of the cable from the controller to the joystick? The product is WV-CU950.

Please refer to the attached file.

The Motion-JPEG video comes through fine, but when I select H.264 black screen shows. [Camera, Windows Server 2008]

The issue is that Windows Server 2008 does not have certain multimedia components installed - Windows Media player, thus software that utilizes DirectShow and DirectX will not work. Here is how to...