FAQs

When I try to connect to the Network Camera via RTSP, the RTSP commands are rejected with the message

The "Internet Mode (over HTTP)" setting might be Off.When "Internet Mode (over HTTP)" is turned on, all of the following connections are accepted ((1) to (3)). (When ""Internet Mode (over HTTP)"" i...

The operating temperature range of a camera is from -10 to 50 ーC. If the device is exposed to temperatures outside this ambient temperature range, what happens? [i-PRO / i-PRO smart HD]

The failures mentioned do not happen immediately. However, the lifetime of the device will decrease in that environment.

How can I check the detailed version of the firmware [i-PRO / i-PRO smart HD]

Use the following URL to check the information.http://(IP address of the camera)/admin/conf_ver_disp.htmlorhttp://(IP address of the camera)/then select menu "Setup"->"Maintenance"->"Upgrade"

JPEG images can be displayed, but MPEG-4/H.264 images cannot be displayed. [i-PRO / i-PRO smart HD]

This might be caused by antivirus software or enabled Windows Firewall. Try to disable the software/configuration.Tip: If you try to capture the received data with packet capturing software (such...

When recording audio picked up by the camera under an H.264/MPEG-4 multicast environment, should I switch to dual stream of H.264 or MPEG-4 and JPEG? [i-PRO / i-PRO smart HD]

The MPEG-4 multicast environment also supports audio recording.Tip: The relationships between streaming/compression methods and sound functions are as follows.(1) JPEG only (unicast) -> Support...

Are there any precautions to observe when installing a network camera outdoors? [i-PRO / i-PRO smart HD]

Outdoor devices are always affected by the natural environment.They generally suffer from faster product degradation, including fittings and cables. Degradation not only leads to shorter product li...

With an i-PRO camera, is it possible to ensure redundancy of the power supply using both AC adapter and PoE power supply at the same time? [i-PRO / i-PRO smart HD]

It is not possible to use AC adapter and PoE power supply together as a means of power supply redundancy. When both AC adapter and PoE power supply are connected at the same time, the supply with t...

What issues arise when I connect a multicast-enabled i-PRO camera to a normal switch? [i-PRO / i-PRO smart HD]

A behavior called "flooding" will occur. In particular, image data will be streamed to every port it is connected (multicast) to. This will not be a critical issue when few cameras are connected to...

With P-T-Z cameras, is it possible to send an image by FTP, using modification to the preset configuration as a trigger? [i-PRO / i-PRO smart HD]

FTP transmission of an image using modification to the preset configuration as a trigger is not supported.

How long is the timeout of the periodic FTP transmission from the camera? [i-PRO / i-PRO smart HD]

60 seconds